Privacy Policy
1. Introduction
Knebworth Cleaning Services is a trading name of Care on Call Healthcare Ltd. We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, request a cleaning quotation, book a cleaning service or contact our business.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable UK privacy legislation.
2. Who We Are
Business Name: Knebworth Cleaning Services
Legal Entity: Care on Call Healthcare Ltd
Website: https://knebworthcleaningservices.com
Service Area: Knebworth, Stevenage, Welwyn Garden City, Hitchin, St Albans and surrounding areas of Hertfordshire.
Telephone: 01438 487070
Mobile: 07803 109604
For data protection purposes, Care on Call Healthcare Ltd is the data controller responsible for deciding how and why personal information is processed in connection with Knebworth Cleaning Services.
3. Personal Information We Collect
When you contact us or request our cleaning services, we may collect:
- Your full name.
- Your email address and telephone number.
- Your home, business or property address and postcode.
- The type of cleaning service you require.
- Property details relevant to providing a quotation or cleaning service.
- Preferred cleaning dates and times.
- Information you provide through our contact forms, telephone conversations or email correspondence.
- Booking, invoice and payment records.
- Feedback, complaints and other communications.
- Technical website information, including IP addresses and cookie information.
Where relevant, we may also collect information needed to arrange safe access to a property, such as access instructions or relevant safety information.
Please avoid including sensitive personal information in general website enquiries unless it is necessary.
4. How We Use Your Information
We use personal information to:
- Respond to cleaning enquiries.
- Prepare cleaning quotations and estimates.
- Arrange and confirm cleaning appointments.
- Deliver domestic and commercial cleaning services.
- Communicate about appointments, cancellations or changes.
- Process invoices and maintain financial records.
- Respond to feedback, complaints and service concerns.
- Manage customer relationships.
- Maintain the security and functionality of our website.
- Comply with applicable legal and financial obligations.
We do not sell customers’ personal information to third parties.
5. Our Lawful Bases for Processing
We process personal information only where we have a valid lawful basis.
Contract: To provide quotations, arrange appointments, deliver cleaning services and manage customer bookings.
Legitimate Interests: To respond to relevant business enquiries, maintain customer relationships, improve services, prevent misuse and manage business operations, where these interests are not overridden by individuals’ rights.
Legal Obligation: To maintain records required by applicable tax, accounting and other laws.
Consent: Where required for optional cookies, electronic marketing or other activities that depend on your permission.
Where we rely on consent, you may withdraw it at any time.
6. Cleaning Appointments and Property Information
When you book a cleaning service, we may need information about your property to organise and complete the work.
This can include the property address, access arrangements, cleaning requirements, appointment times and relevant safety instructions.
We share the information necessary to complete an appointment with authorised cleaning personnel.
We ask customers not to provide alarm codes, access codes or other sensitive security details through general website forms unless specifically requested through an appropriate secure arrangement.
7. Website Contact Forms
Our website provides contact forms through which visitors can request information or cleaning quotations.
Information submitted through these forms is used to respond to your enquiry and, where appropriate, arrange the requested service.
Submitting a general enquiry does not automatically mean that you have agreed to receive marketing communications.
We use appropriate measures to protect information submitted through our website.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to support its functionality, security and performance.
These may include:
Essential Cookies: Cookies required for basic website functionality and security.
Analytics Cookies: Where enabled, cookies that help us understand website traffic and how visitors use our website.
Marketing Cookies: Where enabled, cookies that support advertising measurement or marketing activities.
Where consent is legally required, non-essential cookies must not be placed on your device before you have provided valid consent.
Visitors must be able to refuse non-essential cookies and change their preferences.
Further information about cookies used on the website will be provided through our Cookie Policy and any applicable cookie consent controls.
9. Sharing Your Personal Information
We may share relevant personal information with:
- Authorised cleaning staff and personnel involved in delivering your service.
- Website hosting, email and IT service providers.
- Payment processing and accounting service providers.
- Professional advisers where necessary.
- Public authorities or regulatory bodies where disclosure is legally required.
We share only information reasonably necessary for the relevant purpose and use appropriate safeguards.
10. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, alteration, loss or disclosure.
These measures include appropriate confidentiality procedures, access restrictions and secure information-handling practices.
Access to personal information is limited to those who need it for legitimate business purposes.
11. How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes for which it was collected.
Customer enquiry information is retained only while reasonably necessary to manage the enquiry and any related business requirements.
Booking and service records are retained in accordance with legitimate business needs and applicable legal obligations.
Accounting and tax records are generally retained for the applicable statutory retention period, which is commonly six years for relevant UK business records.
We securely delete or anonymise personal information when it is no longer required, subject to any legal retention obligations.
12. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Access personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of information where applicable.
- Restrict certain uses of your information.
- Object to processing in certain circumstances.
- Request transfer of eligible information.
- Withdraw consent where processing is based on consent.
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, contact us using the details provided in this policy.
13. Marketing Communications
We may contact customers about their existing cleaning arrangements, appointments or service enquiries.
We will only send electronic marketing communications where permitted by applicable data protection and electronic marketing legislation.
Where marketing consent is required, we will request it separately.
You can opt out of marketing communications at any time.
14. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
Visitors should review the privacy policies of those websites before providing personal information.
15. International Data Transfers
Some website hosting, communications or technology providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that appropriate legal safeguards are in place as required by UK data protection law.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business activities, website functionality or legal requirements.
Any updated version will be published on this website, together with its revision date.
17. Contact Us and Complaints
If you have questions, concerns or requests relating to your personal information, please contact:
Knebworth Cleaning Services
Trading name of Care on Call Healthcare Ltd
Telephone: 01438 487070
Mobile: 07803 109604
Website: https://knebworthcleaningservices.com
You also have the right to complain to the Information Commissioner’s Office (ICO) if you are concerned about how your information is handled.
Information Commissioner’s Office
Website: https://ico.org.uk/
Telephone: 0303 123 1113